FAQs and contact
1. How do the sizes fit?
Our products are cut wide to accommodate modern street style looks. A detailed size chart can be found on each product page. We recommend checking it before purchasing to ensure you choose the right size.
2. How does a return process work?
If your new favorite item doesn't quite suit you, or if a different size fits better, contact our customer service team via email. We will then provide you with all the necessary information and a return form to make the return process as easy as possible. Because your satisfaction is our goal.
3. Where are the products manufactured?
Our products are carefully manufactured in Turkey. The final printing and finishing takes place in Germany, specifically in Bavaria. This allows us to guarantee the highest quality and precise workmanship.
4. How long is the delivery time?
Delivery time is typically 2-3 business days within Germany and 4-6 business days internationally. We strive to process and ship orders as quickly as possible so you can wear your new anime item soon.
5. When are returns processed?
Returns will be processed chronologically after we receive your email. We will do everything we can to process your request promptly and respond to you as soon as possible.
6. What to do in case of production errors?
If an item has a manufacturing defect, please contact our customer service immediately. We'll provide a quick and straightforward solution to ensure you receive a flawless product. After all, you deserve only the best for your anime look!
7. Can I suggest designs or vote on upcoming motifs?
Absolutely! We value the creative input of our community. On our social media channels, you'll find regular surveys and opportunities to participate in the selection of new designs. Your feedback helps us develop collections that reflect the community's tastes. With a little luck, you might soon see your dream motif on one of our pieces – because your ideas inspire us!
With this FAQ page, we hope to answer the most frequently asked questions and provide you with a pleasant shopping experience so that you can wear our products with pride and complete satisfaction. If you have any further questions, please feel free to contact us!